How can we help?

Go to app.brikcrm.com and use the forgot password link on the sign-in screen. You will get a reset email at your account address. If it does not arrive, check spam first, then email us.

The app uses the same credentials as the web app and needs an active Brik CRM account. Confirm the login works at app.brikcrm.com first. If the web works and the app does not, send us the email address on the account and we will look at it. More on the app is on the mobile app page.

Open Settings and add the user there. Each plan includes a set number of team members, so if you have hit your limit you will need to move up a plan. See pricing for what each plan includes.

Yes. There is an import tool in Settings that takes a CSV or spreadsheet. If your file is messy or you are coming off another system, email it to us and we will help you map it.

The screen you were on, what you clicked, what you expected, and what happened instead. A screenshot beats a description every time. If it is on mobile, tell us the phone and the app version.

Email [email protected] from the address on the account and tell us what you want to change. We will confirm the change and what it costs before anything is billed.

Email [email protected] from your account address with the request. We will confirm it is really you, offer you an export of your data first, and then delete the account. See our privacy policy for what we keep and for how long.