Last updated: May 14, 2026
Brik CRM ("Brik," "we," "our," or "us") operates the Brik CRM platform, including our website at brikcrm.com, our web and mobile applications, and related services (collectively, the "Service"). We are committed to protecting your privacy and being transparent about how we collect, use, and safeguard your information.
This Privacy Policy applies to all users of the Service, including contractors, business owners ("Pros"), their team members, and end consumers who interact with Brik-powered features such as booking forms, estimates, and SMS notifications.
By accessing or using the Service, you acknowledge that you have read and understand this Privacy Policy. If you do not agree with our practices, please do not use the Service.
When you register for an account or use our Service, we may collect the following personally identifiable information:
As part of the Service, you may input, upload, or generate data related to your customers, leads, estimates, jobs, invoices, and crew members. This includes names, addresses, contact information, project details, photos, notes, payment records, and communication history. You are the data controller for this customer data, and we process it on your behalf as a data processor.
When you access the Service, we automatically collect certain technical information, including:
With your permission, we may collect precise or approximate location data from your device to power features like job scheduling, crew dispatch, and service area mapping. You can disable location services through your device settings at any time.
We use the information we collect for the following purposes:
Cookies are small data files placed on your device when you visit a website. They help us maintain your session, remember your preferences, and understand how you use the Service.
You can control and delete cookies through your browser settings. Please note that disabling essential cookies may prevent certain features of the Service from functioning properly. Most browsers allow you to block or delete cookies through their settings menu.
We use Google Analytics to collect and analyze information about how users interact with the Service. Google Analytics uses cookies to collect anonymized data including pages visited, session duration, and traffic sources. Google may use this data in accordance with their own privacy policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
We may use remarketing services from Google Ads, Microsoft Advertising, and similar platforms to show ads to users who have previously visited our website. These services use cookies to serve relevant ads on third-party websites. You can opt out of personalized advertising through:
Brik CRM uses artificial intelligence to power certain features of the Service, including smart scheduling suggestions, estimate generation assistance, job recommendations, automated follow-ups, and content generation. These features process your data to provide personalized, relevant outputs.
We may use third-party AI services (such as OpenAI and Anthropic) to deliver AI-powered features. When we share data with these providers:
For more information, you can review the privacy policies of our AI providers: OpenAI Privacy Policy and Anthropic Privacy Policy.
We engage third-party companies and individuals to facilitate our Service, provide the Service on our behalf, perform Service-related tasks, or assist us in analyzing how our Service is used. These third parties have access to your personal information only to perform these tasks and are obligated not to disclose or use it for any other purpose. Our service providers include:
The Service may allow you to connect with third-party tools and platforms, including Google Calendar, Google My Business, QuickBooks, Zapier, and others. When you enable an integration:
We encourage you to review the privacy policies of any third-party services you connect to your Brik CRM account.
We may use your email address to send you:
Brik CRM provides messaging functionality that allows businesses using the platform to communicate with their customers via SMS. These messages may include appointment confirmations, service reminders, technician arrival notifications, estimates, invoices, job updates, and other service-related communications.
Messages are sent only to individuals who have provided their phone number to the business and have consented to receive SMS communications. By providing a phone number through a service request form, booking, estimate request, or other communication channel, users consent to receive SMS messages related to their service request or account activity.
Message frequency varies depending on the customer's interaction with the business and the services requested. Message and data rates may apply depending on the recipient's mobile carrier and plan. SMS delivery is subject to carrier availability and may be delayed or not delivered depending on the recipient's mobile network.
Recipients can opt out of SMS communications at any time by replying STOP to any message. Once opted out, the user will no longer receive SMS messages from that business unless they opt in again. For assistance, reply HELP to any message or contact the business directly.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Phone numbers, mobile information, and other personal data collected through the platform are never sold, rented, or shared with third parties, and are used solely for operational communication purposes such as service notifications, appointment reminders, invoices, account updates, and to deliver the Service you have requested. Information may only be disclosed to subcontracted service providers (e.g., SMS gateway, hosting, payment processing) strictly to support delivery of the Service, and these providers are contractually prohibited from using your information for any other purpose.
Businesses using the Brik CRM platform are responsible for obtaining proper consent from their customers before sending SMS messages. Brik CRM provides tools to facilitate consent collection, but each business is independently responsible for compliance with applicable messaging laws and regulations, including TCPA and CTIA guidelines. Brik CRM messaging services comply with CTIA guidelines and U.S. carrier requirements for A2P 10DLC messaging.
Depending on your location, you may have the following rights regarding your personal information:
You have the right to request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used, machine-readable format.
You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
You have the right to request deletion of your personal data, subject to certain legal exceptions (such as data we are required to retain for legal or compliance purposes).
You have the right to receive your personal data in a structured, machine-readable format and to transmit that data to another service provider.
You have the right to object to certain types of processing, including processing for direct marketing purposes.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:
We do not sell your personal information. To exercise any of these rights, contact us at the email address below.
To exercise any of your privacy rights, please contact us at [email protected]. We will verify your identity and respond to your request within 30 days. If we need additional time, we will notify you of the extension and the reason for it.
You may request deletion of your account by contacting us at [email protected] or through your account settings. Upon deletion, we will remove or anonymize your personal data within 30 days, except for data we are required to retain by law or for legitimate business purposes.
We implement industry-standard technical and organizational security measures to protect your information, including:
While we take reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
We retain your personal information for as long as your account is active or as needed to provide the Service. After account termination or deletion:
Customer and job data is retained according to the retention settings configured by each business account.
Your information may be transferred to and processed in countries other than the country in which you reside, including the United States. These countries may have data protection laws that differ from those of your jurisdiction. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including the use of Standard Contractual Clauses where applicable.
In connection with a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on the Service of any change in ownership or uses of your personal information, as well as any choices you may have regarding your data.
The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at [email protected].
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Brik CRM
Email: [email protected]
Website: brikcrm.com